Frequently Asked Questions

What is Interpretation?

When language is a barrier to oral communication, our interpretation services connect you with the people you serve.

What is an Interpreter?

Our interpreters are skilled professionals whose job is to accurately relay communications for you from one language to another.

What Qualifications Should an Interpreter Have?

Our interpreters are fully bilingual with excellent short-term memory. They have extensive knowledge of vocabulary and a thorough understanding of culture. They are guided by the ethics, procedures, and laws for the profession.

What is a Certified Interpreter?

The certified interpreters on our team have passed a series of evaluations that recognize they have met certain standards. Because it is a fairly new process, certification is not available for all specializations of interpretation and all languages.

In What Situations is Interpretation Needed?

Our interpreters serve clients in a variety of situations, from hospitals and court rooms to parent/teacher conferences and employee seminars. Anywhere language separates people, our interpreters can bridge the communication gap.

Who Needs an Interpreter?

Our interpreters’ skills are put to use for anyone whose proficiency in English is an obstacle to effective communication. We also provide interpreters for individuals who are deaf or hard of hearing.

Is an Interpreter Needed for Every Procedure or Encounter?

We recommend that an interpreter is used each and every time that language and culture present barriers to communication.

Can Any Bilingual Individual be an Interpreter?

It takes more than a bilingual person to be an interpreter. Our interpreters have specialized training and skills that enable them to relay a message from one language to another without adding, omitting, or changing the message.

Who Should Not Interpret?

Bilingual children, family members, and friends should not be called on to interpret. While they know the specific language, they have not been trained in the skills, guidelines and ethics that all of our interpreters are required to have.

Are There Any Laws Regarding Interpretation?

  • The Title VI of the Civil Rights Act of 1996
  • Executive Order 13166
  • Americans With Disabilities Act
  • CLAS Standards
  • Section 1557 of the Affordable Care Act

Are There Any Risks on Not Providing Interpretation?

Our interpreters enable you to avoid miscommunication with your clientele. This reduces your risk of liability while increasing satisfaction with the services you provide.